Remote Monitoring for Customer Service & Support with IIoT

by Ponlakshmi


remote monitoring

In the manufacturing world, real-time data is crucial, and industrial IoT (IIoT) is key to gathering this data from various equipment and machines. With the aid of sensors and embedded devices, IIoT facilitates the continuous monitoring of machinery such as CNC machines, lifts, power tools, Automated Mobile Robots (AMRs), conveyors, and injection molding machines. These devices are equipped to collect valuable information, including operational data, pressure levels, and energy consumption. This seamless data collection allows businesses to gain comprehensive insights into machine performance and maintenance needs.


Beyond mere monitoring, IIoT converts traditional machinery into smart, interconnected systems. Whether it’s CNC machines, industrial robots, compressors, or packaging machines, these systems transmit real-time data, including load, uptime, and key operational metrics, to centralized platforms. This capability allows businesses to implement predictive maintenance strategies, optimize equipment use, minimize downtime, and extend asset life span, thereby ensuring peak operational efficiency.

Forecast with Data

Continuous monitoring and analysis of machine data are crucial as they enable effective oversight and maintenance of industrial machinery. By consistently tracking key parameters, companies can not only anticipate potential issues before they occur but also optimize performance and extend machinery life span.


Important parameters to analyze include regularly ( based on your operating conditions and machine process):


  • Machine Pressure - Monitor the pressure exerted on machines to ensure they operate within safe limits, thereby reducing the risk of equipment failure due to excessive pressure.
  • Oil Levels - Maintain smooth machine operations by routinely checking oil levels, thus preventing damage caused by friction or overheating due to inadequate lubrication.
  • Load on Lifts & AMRs - Ensure efficient operation, minimize strain, and extend equipment life by analyzing the load applied to lifts and Automated Mobile Robots (AMRs).
  • Machine Uptime - Enhance productivity and reduce unexpected downtime by continuously tracking machine run time and scheduling maintenance accordingly.
  • Power Consumption - Analyzing power usage offers insights into machine efficiency, facilitating better energy management and lowering operational costs.

Additionally, factors such as temperature and vibration levels should also be considered to gain a thorough understanding of machine health. By focusing on these elements, businesses can make informed, data-driven decisions, forecast maintenance requirements, and maximize the value derived from their equipment.

Schedule maintenance based on data

Effective scheduling of maintenance is vital to achieving optimal machinery performance and minimizing downtime. Leveraging the data obtained from continuous monitoring allows businesses to anticipate maintenance needs, enabling proactive rather than reactive repairs. By analyzing key parameters such as machine pressure, oil levels, and temperature trends, businesses can detect patterns that indicate potential problems before they become significant issues. This data-driven approach facilitates the scheduling of maintenance activities during planned downtime based on the usage, thereby reducing disruptions to operations and prolonging the life span of the equipment.


Predictive maintenance, guided by data insights, not only boosts operational efficiency but also reduces long-term costs by addressing wear and tear at an early stage. Integrating data analytics into maintenance strategies ensures that machinery remains in optimal condition, leading to enhanced productivity and a diminished risk of unexpected failures. This proactive approach helps businesses maintain their equipment’s peak performance while managing costs effectively.

Enhance customer readiness

"Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves"
- Steve Jobs , Founder, Apple Inc.


By leveraging continuous data analysis, you are getting more closer to the customer than ever before. Real-time monitoring of machinery enables manufacturers to identify and address irregularities before they impact performance, ensuring that your customers production lines run smoothly without interruptions. This proactive approach empowers businesses to maintain consistent product quality and meet delivery timelines, even in the face of unforeseen challenges.


By optimizing machine performance and scheduling predictive maintenance, you can prevent unexpected breakdowns that might delay production and affect your ability to serve their customers. This operational reliability not only strengthens Your customer trust but also provides a competitive edge by delivering uninterrupted service, helping you exceed customer expectations every time.

Calculate AMC Cost Based on Usage

Accurately reflecting the wear and tear on machinery is crucial for effective maintenance budgeting. Traditional fixed-cost models often fail to align with actual equipment usage and performance. By leveraging Industrial Internet of Things (IIoT) technology, companies can adopt a more adaptable approach. This model adjusts maintenance costs based on real-time data, such as machine usage, health, and operational strain. For instance, just as car insurance premiums in the U.S. vary with driving behavior, maintenance costs can be tailored according to machine usage patterns, uptime, and operational stress. This flexible approach ensures businesses only pay for what they actually use, leading to more precise and cost-effective maintenance management.

How Origa Leasing Tracks Their Assets at Customer Premises

Origa Leasing, one of our valued clients, is a leader in the machine leasing space, specializing in equipment leasing and asset management. As a pioneer in their field, they have revolutionized their operations by adopting our advanced MES solutions. With our MES Server, they can seamlessly integrate device connections into their leased machines. This technology ensures accurate, real-time data collection from the equipment, providing a comprehensive view of performance and functionality.


By utilizing our MES Server, Origa Leasing has gained the visibility into effectively track and manage their assets across various customer locations. The server enables continuous monitoring of machine functionality, allowing them to identify and address any issues promptly. This approach not only helps them maintain optimal performance but also provides valuable insights into asset utilization and health, ensuring that their leased machines are operating at peak efficiency throughout their lifecycle. This level of operational control gives Origa Leasing a competitive edge in delivering reliable and efficient services to their clients.

Elevate your workflow with our MES Solution!

Our MES solution is designed to transform how businesses manage their operations by providing real-time insights and smarter data-driven decisions. With seamless monitoring of equipment, predictive maintenance, and optimized workflows, you can prevent downtime and keep your production running smoothly. Whether it's tracking asset performance or streamlining your processes, our system gives you complete control and visibility.


Ready to take your operational efficiency to the next level?


Talk to us today and discover how our MES solutions can drive success and maximize productivity for your business!